guarantees and return

Information about guarantees and return

Returns

You have the right to return your order within 14 days after receipt without giving any reason. To exercise this right, please contact us via info@onlinetopgarden.com. Once you've signed your return, you get another 14 days to send your product back. The cost of returning to our shop will be yours to pay. If you use your right of withdrawal, the product with all accessories and will - if reasonably possible - be returned in its original condition and packaging. We will then refund the purchase price within 14 days of receipt of receiving the package.

If you have picked up the goods in Houten you have 7 days to return them for a voucher, no cash back.

General return policy

• Items must be unused, complete, in original condition, returned in original packaging (including any plastic cover).
• Items should be sent in a box so that the original packaging is not damaged by punches and stickers during shipment. Without a printed withdrawal form we will not take care of the returned product.
• In case of damage or missing items are depreciation charged.
• In the absence of the original package, we won't take back the article.
• Returns are processed within 5 to 10 business days. You will receive your money within this period the same way as you paid.

Exceptions Returns

There are some exceptions to the right of withdrawal. This is applicable to:

- Sealed products. When the seal is broken, these products are not returnable;
- Products that are tailor-made especially for you of specially ordered for you;
- Products that can spoil or become obsolete.

Warranty

All products offered by Online Top Garden will be subjected to the guarantees applied and provided by the manufacturer of the articles. The warranty is valid only if the original invoice can be submitted. In case of products being delivered damaged or with defects this has to be communicated to Online Top Garden within 3 business days after receipt. We advice you to pick up any products containing glass in Houten. If you choose to have it shipped, Online Top Garden is not responsible for possible damage.Unless there is gross negligence, Online Top Garden is not liable for any consequential and / or damage (caused by, among other improper use) or items with defects. Online Top Garden is not liable for any damage caused by the website or establishment not accessible and / or unavailable for orders. The buyer is responsible for the selection, use and application of the items ordered online at Top Garden. Online Top Garden provides much as reasonably possible product in favor of the agreement.