Shipment

 
Shipment Online Top Garden

Our products are packed carefully and discreetly without texts or labels Online Top Garden, so that you receive your order properly. Large numbers of products and great products, you can send, mind or on the higher shipping costs. Large orders can possibly be delivered on request for a small fee or hauled in wood by appointment. For shipment we use Hoektransmission and DPD.

Shipping

For shipments within the Netherlands, Belgium and the rest of Europe, we apply the rates of Hoektransmission + packaging costs.

Europa zone 1: Denemarken, Frankrijk, Groot-Brittannië, Luxemburg, Oostenrijk

Europa zone 2: Finland, Ierland, Italië, Polen, Portugal, Spanje, Zweden

Europa zone 3: Bulgarije, Estland, Hongarije, Letland, Litouwen, Roemenië, Slovenië, Slowakije, Tsjechië

Wadden: rate x 2

For all our shipping options applies:

- Ordered on weekdays before 13:00, same day despatch *

- On Friday ordered before 13:00? In the Netherlands delivered on Saturday *

- Ordered in the weekend, send on Monday. *

- Track your package with track-and-trace of Hoektransmission.

- Careful delivery: Orders are carefully transported by Hoektransmission.

- We supply both in the Netherlands, Belgium and the rest of Europe.

- Not 100% satisfied? The product must be returned within 14 days after registration.

- Please note that in 98% of cases get the package delivered within 24 hours by Hoektransmission, we can not 100% guarantee that you receive your order the next day.

- If you wish to have delivered an order on the Wadden, we ask you to pay a fee before we ship your order. Unfortunately, the shop does not recognize the zipcodes, so we will ask you to pay the fee separately to us of the islands before shipping. 

(* Condition is that the item is in stock)

You can have your order delivered to a nearby DPD Parcel Shop and pick up at your convenience. This is a perfect solution for anyone who wants to organize his own convenience. For deliveries in the Netherlands the price is € 8.50 per packet and in Belgium € 10.00 per packet up to 20KG.

Cash on delivery means nothing else than paying at the door. Just make sure you can pay in cash. Before we ship your order, we ask you for a confirmation by telephone or email. This option is only available for delivery on weekdays and not in combination with delivery on Saturday or a DPD Parcel Shop.

Did you miss the delivery? No problem. DPD has left a letter for you to arrange a new delivery date.

For this payment option we charge additional fees on top of the standard shipping:

- The Netherlands: € 8,00 per packet + 2% of the total amount

- Belgium: € 10,00 per packet + 2% of the total amount

- Germany: € 15,00 per packet + 2% of the total amount

- Luxembourg: € 10,00 per packet + 2% of the total amount

Due to safety it is only orders up to € 2,500.00 are possible. For orders over € 2,500.00 we will make an appointment to deliver to you.

Rates Hoektransmission

For parcels over 30 kg Different rates apply, you will be informed about it in your order. For orders abroad are different rates, this too you will be informed when you order.

Delivery 

When the payment is received before 13:00 p.m. and the products are available, your order will be processed and shipped the same day. If a product is not on stock,you will be informed by e-mail as soon as possible. The average delivery time within the Netherlands and Belgium per parcel is one working day.

Pick up

You can pick up the order in Houten with appointment on weekdays. We ask you to kindly to call or email for an appointment so that we have time to collect your order to our pick up point. You can also pick up your order on Saturdays if you ordered before Friday 1 pm and by appointment. For orders with big products we need one day to collect to our pick up point in Houten.

Our pick up moments on weekdays are:

10:00 to 5:00 pm

We deliver in the Netherlands and the rest of Europe. 

Best regards,

Team Online Top Garden